REFUND & EXCHANGE POLICY
If your package arrives with signs of open or damage, please refuse to accept the delivery. If customer accept the package in that condition, TANCHUI will not be liable to pay any claim or exchange the product.
Cancellation can be done within 24 hours or before dispatched massage of the order placed. We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.
If you are unhappy with your purchase and want a refund, Please contact us at firstname.lastname@example.org with your order no. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
1) To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
2) We have a 2 day return policy, which means you have 2 days after receiving your item to request a return.
Return Charges @ 300 one product paid by customer
Refund Amount and Time Period
Refund amount will be Deposited in bank account, Google pay, Phone Pay at 24-48 hours of receiving the products back at our warehouse.
Refund Amount= Amount Paid by Customer- 300 Rs Return Charges Per Piece
Once the TANCHUI.co.in item is sold, the product can only be exchanged for replacement in a upper or same price value product. If customer like to select some other product and want to get it replaced the customer will pay for the shipping charges..
Shipping Charges (in Case of Exchange)
There are two option available for customer to proceed for exchange.
1) Either Customer can send the parcel on their behalf and as we get the delivery of product, we will proceed to dispatch exchanged product. Or
2)If TANCHUI arrange a return pickup from your location by our logistic partner.
Exchange Charges @ 300 per product paid by customer for returning product, and getting new one. We do not give free shipping for exchanged dress,
Conditions for Exchange
1)Exchange can be done within 5 days for the date of delivery.
2)Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
3)Please mention your name, address, number, email and order id on the parcel along with the size needed.
4)Exchange is allowed once per order.
5)All the sale, discounted, brought with a coupon and gift voucher purchases are non-returnable, non-refundable & non exchangeable.
6) Once your return is received and inspected, we will send you an email or Whatsapp to notify you that we have received your returned item.
7) New Product will be sent within 48 hours after receiving exchanged product in our warehouse and inspection.
Please inspect your order upon reception and contact us with your order no. immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will notify you once we’ve received and inspected your return, and let you know if the damage was approved or not.
Not Eligible for Damaged Products
We do not consider order as damaged
1)If the dress doesn't suit you
2)If you don't like fabric texture (fabric looking rough, fabric looking old, etc.). We use to deal in same fabric only but it looks slightly different due to variety of printing process.
3)For any small issue like tassels pulled, (as that might happen during transit of the product. You can easily fix it) or Minor printing variation (like little roughness in print, uneven prints) it's beauty of hand block print. It comes with little uneven and look traditionally hand crafted.
4) Colour Variations as 10-12% colour difference depends on the screen resolution and lights.
The cost of return shipping for damaged Products is beared by tanchui.co.in.
TANCHUI will arrange a return pickup from your location by our logistic partner.
Conditions for Damaged Products
1)Contact us with your order no. immediately within 5 days of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
2)Please mention your name, address, number, email and order id on the parcel along with the size needed.
3) Once your damaged Products is received and inspected, we will send you an email or Whatsapp to notify you that we have received your returned item.
4)Refunds (if applicable) We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied within 24-48 hours.
Exceptions / non-returnable items
Certain types of items cannot be returned like custom products such as special orders or personalized.
We look forward to hearing from you!
Have a question about our dresses? Any custom design requests, just drop us a line. We look forward to serving you!